We're looking for a General Manager to take ownership of the full operation.
This is a role for someone who is obsessive about detail. Guest experience is key, and it is built from small things done properly, every single time the table set correctly, each dish named as it's placed down, the lighting right for the hour, the music at the right level, the room as tidy at 9pm as it was at 5pm.
We're a close-knit team. You'll report to the owners and the operations team, and you'll work side by side with our Head of Wine and our Executive Chef, who have ownership of the menus. We are also part of a growing and diverse group, with our bottle shop Stable Wines down the road, and a couple more openings in 2027, there will be plenty of opportunities for progression.
Responsibilities
Full accountability for the day-to-day running and performance of Goodbye Horses and The Dreamery
Setting and defending the standard on every detail of the guest experience: mise en place, table settings, dish delivery and description, lighting, sound, temperature, cleanliness, and the state of the room at every point in the day
Owning the P&L for both sites: revenue, gross profit, staff costs, and controllable overheads
Building rotas and managing labour to forecast across both venues, with regular reporting to the owners and operations team
Day-to-day practical oversight of the kitchen team alongside the Head Chef: onboarding, appraisals, scheduling, standards, and compliance
Leading stock control, stocktakes, ordering, and supplier relationships across bar and dry goods
Recruiting, onboarding, training, and developing the front of house team, including appraisals and performance management
Owning health and safety, food safety, allergen management, and licensing compliance as premises DPS
Managing maintenance, and the upkeep of both sites
Handling guest feedback and resolving issues confidently and professionally
Leading from the floor and building a positive team culture with strong retention
Forging and maintaining neighbour relations in a heavily residential area
Requirements
A relentless eye for detail
Proven experience as a GM, or a very strong AGM ready to step up, in a similar independent, quality-led venue
Genuine enthusiasm for natural wine
Commercial literacy. Comfortable reading and acting on a P&L and utilising data from in-house systems
Personal Licence holder, or willing to obtain one
A casual, warm, yet professional approach to hospitality
Confidence working closely alongside a small, high-performing kitchen team
Experience managing busy services with a calm, proactive approach
Strong communication, organisation, and problem-solving skills
Comfortable running more than one site and moving between them through the day